Policies and Terms of Use

Welcome to the website www.peplos.gr (hereinafter referred to as “the Website”). These Terms of Use govern and constitute the rules and conditions of access and use of the Website and the services (the “Services”) provided through the company “PCC HELLAS PHARMACEUTICAL COMPLIANCE SERVICES & HOME CARE PRIVATE CAPITAL COMPANY” (hereinafter referred to as “PCC HELLAS”, the “Company”, the “Website administrator”).

In order to access and use the Website and the Services, you must agree to all of the Terms of Use that govern them. You are not authorized to use the Website and the Services if you have not accepted the Terms of Use.

In any case, your access and use of the Website and the Services presupposes and implies the unconditional acceptance of the Terms of Use.

The Website Administrator reserves the right to modify these Terms of Use at any time without prior notice. The modifications will be effective upon posting on the Website. It is the responsibility of the user to periodically check the Terms of Use for any changes. Use of the Website after the posting of modifications constitutes acceptance of such changes.

The Website is intended to provide support services to people suffering from illnesses, people recovering from injuries, the elderly, adults and children with special needs who require assistance, as each service is described in detail on the corresponding page of the Website (the “Services”). Use of the Website must be in accordance with these Terms of Use and applicable law.

It is expressly prohibited:

• Using the Website for any illegal or improper purpose.

• The spread of viruses, malware or other harmful elements.

• Attempting unauthorized access to parts of the Website or other systems.

• The collection of personal data of other users without their consent.

• Violation of the intellectual property rights of the Website or third parties.

• Harassing, threatening or defaming other users.

All content of the Website, including but not limited to texts, images, logos, graphics, videos, software and design, is the intellectual property of PCC HELLAS or third parties that have granted a license to the administrator and is protected by Greek and European intellectual property legislation.

It is prohibited to copy, reproduce, distribute, modify, publicly display or use any other content of the Website without the prior written permission of the rightholder.

The Website may provide users with the ability to submit or publish content (e.g., comments, reviews). The user represents and warrants that he has all necessary rights to the content he submits and that such content does not infringe the rights of third parties, is not illegal, defamatory or in any other way inappropriate.

The user grants the Website administrator a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish and distribute the content submitted through the Website for the purposes of operating and promoting the Website.

The Website administrator reserves the right to remove or modify any content submitted by users if it deems it violates these Terms of Use or applicable law.

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Service Description

Each specific service is detailed on its corresponding page on our Website. There, you'll find information about the features provided by each service, such as its maximum duration, location of provision, and cost. All services are available daily (on weekdays, excluding weekends and public holidays) from 8:00 AM to 8:00 PM, as per the price list displayed on the relevant Website page.

All services scheduled during these standard hours are offered at preferential rates within their respective service packages. Should you wish to arrange scheduled services or those included in packages outside of these standard hours, please refer to the relevant service categories (online and home visits).

Each service has a pre-determined maximum time limit, which dictates its price. If you use a service for less than this maximum duration, no discount or reduction in price will apply. Should you exceed the maximum time limit for a given service, please consult the relevant service categories (online and home visits) for details.

Service Packages

Services included in our packages are offered as part of scheduled appointments. The price of each service package incorporates the maximum number of actions detailed within it. Each service package has a defined timeframe and a maximum number of included actions. You may utilise the maximum number of actions within your chosen package at any point within the package's validity period.

Any modifications to your individual service package can be made by arrangement with the Company's Scheduling Department. In such cases, any additional costs will be determined and agreed with you. Packages cannot be modified to a price lower than the one advertised.

Scheduled Actions

If you've used up the maximum number of actions in your package and require additional actions via a scheduled appointment, please contact the Company's Orders Department to benefit from the preferential rates for these services.

Emergency Actions

In urgent situations where you need to address immediate needs, you may contact the Company's Emergency Department. The prices for emergency actions are those shown on the "Services" page of the Website.

Online Services

Online services are available either via telephone or through Microsoft Teams or Zoom communication platforms. For online services, the price does not include any costs incurred by the service recipient for mobile, landline, or data charges.

Service Hours for Online Services

All online services are offered daily (on weekdays, excluding weekends and public holidays) from 8:00 AM to 8:00 PM, according to the standard price displayed on the relevant Website page. For scheduled online services and online services included in packages, if you wish to receive them outside of these standard hours, the following applies:

Weekdays:

• From 8:00 PM to 10:00 PM: a 25% surcharge on the standard price.

• From 10:00 PM to 8:00 AM: a 75% surcharge on the standard price.

Weekends and Public Holidays:

• From 8:00 AM to 8:00 PM: a 50% surcharge on the standard price.

• From 8:00 PM to 10:00 PM: a 25% surcharge on the above price.

• From 10:00 PM to 8:00 AM: a 75% surcharge on the above price.

Duration of Online Service Provision

Each online service has a pre-determined maximum time limit, which dictates its price. If you use a service for less than this maximum duration, no discount or reduction in price will apply. Should you exceed the maximum time limit for a given service, an additional charge of 8% of the service price (calculated based on the service's hourly rate according to the aforementioned usage schedule) will apply for each full minute of overrun.

Home Visit Services

Home visit services are available in the geographical areas listed on the Company's Website. These geographical areas are divided into mainland and island regions. Crete and Evia are exceptionally considered mainland areas.

Mainland Areas

For home visit services in mainland areas, the price of each service is affected by both the kilometre distance of the service provision location (home) from the county's capital city centre, and the kilometre distance of the service provider's base (local collaborating health professional).

Consequently, mainland areas are categorised into three (3) visit types:

• Local (D)

• Out-of-Area (K)

• Intercity (Y)

You can find the categorisation of all areas in Greece in the table attached to the relevant page on our Website. As our partnerships are constantly expanding, we recommend checking the table frequently for any changes. For Category D areas, the standard prices listed on the Company's Website apply. For Category K and Y areas, there are additional monetary surcharges listed on the Company's Website. These surcharges may change due to external factors, such as variations in the price of fuel, tolls, or other transport costs. Please note: these changes do not affect the price of any service packages you have purchased.

Service Hours for Home Visit Services

All home visit services are offered daily (on weekdays, excluding weekends and public holidays) from 8:00 AM to 8:00 PM, according to the standard price displayed on the relevant Website page. For scheduled home visit services and home visit services included in packages, if you wish to receive them outside of these standard hours, the following applies:

Weekdays:

• From 8:00 PM to 10:00 PM: a 25% surcharge on the standard price.

• From 10:00 PM to 8:00 AM: a 75% surcharge on the standard price.

Weekends and Public Holidays:

• From 8:00 AM to 8:00 PM: a 50% surcharge on the standard price.

• From 8:00 PM to 10:00 PM: a 25% surcharge on the above price.

• From 10:00 PM to 8:00 AM: a 75% surcharge on the above price.

Duration of Home Visit Service Provision

Each home visit service has a pre-determined maximum time limit, which dictates its price. If you use a service for less than this maximum duration, no discount or reduction in price will apply. Should you exceed the maximum time limit for a given service, an additional charge of 8% of the service price (calculated based on the service's hourly rate according to the aforementioned usage schedule) will apply for each full minute of overrun.

Purchase Procedure

To purchase a service, the user must select the desired service, register on the Website to complete the necessary details, add it to their shopping basket, and follow the instructions to complete payment.

Pricing and Payment

The prices of our services are listed on the corresponding Website page and are in Euros (€) including VAT where applicable. Payments can be made via the payment methods available on the Website. The Company reserves the right to amend prices at any time, but changes will not affect orders that have already been confirmed.

Obligations Regarding Service Provision

Following payment confirmation, every reasonable effort will be made to provide the service in accordance with its description.

Obligations of Website Users and Service Recipients

Website Users and service recipients are responsible for providing all necessary information and cooperation required for the proper provision of the services.

Cancellation and Refund Policy

The cancellation and refund policy for each service is described in detail on its corresponding service page, as outlined below.

Please read it carefully before making a purchase.

For each individual service, in case of cancellation by the Customer, the following applies:

• Up to five (5) working days before the service provision: the full value of the service will be refunded.

• Up to one (1) working day before the service provision: 50% of the service value will be refunded.

• On the same day as the service provision: no refund will be given.

For each short-term Service Package (3 months or less), in case of cancellation by the Customer, the following applies:

• For every Service Package cancellation, PCC HELLAS will retain fifty Euros (€50).

• For every Service Package cancellation up to five (5) working days before the start of service provision: the full value of the Service Package minus the retained amount (€50) will be refunded.

• For every Service Package cancellation four (4) working days or less before the start of service provision: 50% of the Service Package value minus the retained amount (€50) will be refunded.

• For every Service Package cancellation up to three (3) calendar days after the start of service provision, provided that:

  • No individual service from the package has been utilised: 50% of the Service Package value minus the retained amount (€50) will be refunded.

  • Less than 50% of the individual services from the package have been utilised: 33% of the Service Package value minus the retained amount (€50) will be refunded.

  • 50% or more of the individual services from the package have been utilised: no refund will be given.

• For every Service Package cancellation up to fifteen (15) calendar days after the start of service provision, provided that:

  • No individual service from the package has been utilised: 40% of the Service Package value minus the retained amount (€50) will be refunded.

  • Less than 50% of the individual services from the package have been utilised: 13.2% of the Service Package value minus the retained amount (€50) will be refunded.

  • 50% or more of the individual services from the package have been utilised: no refund will be given.

• For every Service Package cancellation more than sixteen (16) calendar days after the start of service provision: no refund will be given.

For each long-term Service Package (more than 3 months), in case of cancellation by the Customer, the following applies:

• For every Service Package cancellation, PCC HELLAS will retain fifty Euros (€50).

• For every Service Package cancellation up to five (5) working days before the start of service provision: the full value of the Service Package minus the retained amount (€50) will be refunded.

• For every Service Package cancellation four (4) working days or less before the start of service provision: 90% of the Service Package value minus the retained amount (€50) will be refunded.

• For every Service Package cancellation up to fifteen (15) calendar days after the start of service provision, provided that:

  • No individual service from the package has been utilised: 90% of the Service Package value minus the retained amount (€50) will be refunded.

  • Less than 50% of the individual services from the package have been utilised: 49.5% of the Service Package value minus the retained amount (€50) will be refunded.

  • 50% or more of the individual services from the package have been utilised: 4.5% of the Service Package value minus the retained amount (€50) will be refunded.

• For every Service Package cancellation up to thirty (30) calendar days after the start of service provision, provided that:

  • No individual service from the package has been utilised: 75% of the Service Package value minus the retained amount (€50) will be refunded.

  • Less than 50% of the individual services from the package have been utilised: 41.25% of the Service Package value minus the retained amount (€50) will be refunded.

  • 50% or more of the individual services from the package have been utilised: 3.75% of the Service Package value minus the retained amount (€50) will be refunded.

• For every Service Package cancellation more than thirty (30) calendar days after the start of service provision: 11.55% of the remaining Service Package value (based on the package's duration in months) minus the retained amount (€50) will be refunded.

Important Notes:

This Website and the services available through it DO NOT replace, supplement, or in any way imply the following services:

• National Emergency Centre (EKAV) (This is the Greek equivalent of emergency services like 999 or 111 in the UK)

• Medical services of your attending doctor

Due to the nature of the services provided, Peplos employees and collaborators may refuse to provide individual services for the following reasons:

• Unsuitable service provision location

• Offensive or inappropriate behaviour from the recipient of the services

The Website and the Services offered through it are provided "as is" and "as available". PCC HELLAS, its partners, and its licensors do not provide, and in any event disclaim, any warranty, express or implied, as to these, and regarding the operation of the Website and the provision of the Services, as well as to their accuracy, completeness, reliability, or suitability for any purpose.

In particular, and purely by way of example, no warranty is given that your use of the Website and the Services will meet your requirements and for a specific purpose, will be uninterrupted, continuous, timely, secure, or free from errors, viruses, or other harmful components, nor that any information you obtain as a result of using the Website and the Services will be accurate or reliable.

Furthermore, the Website administrator disclaims all liability and has no obligation, responsibility, or undertakes any liability towards Website users, service recipients, or any third party for the quality, suitability, effectiveness, or accuracy of the Services offered through the Website, nor for the actions and decisions of the Service providers. In any case, the Website user and/or the Service recipient expressly acknowledges and unconditionally and irrevocably agrees that the use of the Services is solely at their own risk.

The Website administrator is not liable to you or to any other third parties deriving rights from you for any form of damage, whether it be financial or non-financial, direct or indirect, consequential or otherwise, regardless of its specific designation, form, or cause (including, by way of example, damages for loss of profits, data, or business interruption), which may arise from the use or inability to use the Website or the Services offered through it, irrespective of the legal basis of liability (contractual, tortious, or otherwise).

The Website may contain links to third-party websites. The Website administrator is not responsible for the content, security, or privacy practices of these websites. Accessing these links is at the user's own risk.

In any event, the Website user and/or the Service recipient expressly acknowledges and unconditionally and irrevocably agrees that the Website administrator's liability for any damages arising from the use of the Website and/or the Services is limited to the amount paid for the specific Service.

If any provision of these Terms of Use is found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

These Terms of Use constitute the entire agreement between the user of the Website, the recipient of the Services and the Website administrator regarding the use of the Website and the provision of the Services and supersede any prior agreement or understanding.

These Terms of Use are governed by Greek law. Any dispute arising from these Terms of Use will be subject to the exclusive jurisdiction of the courts of Athens.

For any questions or clarifications regarding these Terms of Use, you can contact us at info@peplos.gr .